ACC Support
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What are preferred companies? (BC Pro)
BuildingConnected allows BC Pro subscribers to privately assign preferred subcontractor companies for their office. This feature is a great way to ensure that your preferred subcontractors are alwa...
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Why is my account locked?
If you are trying to log in to your BuildingConnected account but receive an error message stating “Your account is locked,” this could be for a variety of reasons which are listed below. If you a...
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Project and tender package files FAQ’s
There are two levels of files in a BuildingConnected project - project files and tender package files. They allow you to organize the folders in your files so that the right subcontractors can acce...
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How to remove subcontractors from sub list templates
BC Pro offers the ability to create sub list templates that can be imported into projects. This article explains how to remove subcontractors from these templates so that you always invite the appr...
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How head contractors can determine if an invitation to tender was sent to an alternate email address
BuildingConnected simplifies the process of creating projects and inviting subcontractors to tender. Our system recognizes “alternate” email addresses and automatically forwards an invite or messag...
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How to remove your BuildingConnected calendar from Outlook/Office 365
If you have synced your BuildingConnected calendar with Outlook/Office 365, you can remove it at any time by following the steps below. To remove your BuildingConnected calendar Log in to your Outl...
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How head contractors can create tender form templates (BC Pro)
As a head contractor with BC Pro, you have access to tender forms that can be customized to meet your project’s needs. Create these tender forms as templates so that they are saved to your account....
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How to add a logo to your company account
We recommend adding your company's logo to your BuildingConnected account. Taking this step makes it easy for other users to identify your company. Click on the building icon on the menu on the le...
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How to view, download, and print submitted tenders (Head contractors)
When a subcontractor submits their tender through BuildingConnected, you can easily view it and download it to your computer or print it for your reference. To view a submitted tender The proposal ...
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How to contact the Billing Department
For questions regarding billing or paying an invoice or changing your ACH payment information Please reach out to the the email address listed on your invoice. For any new orders, invoices are se...