ACC Support
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Troubleshooting bidders not receiving invites
If your bidder is not receiving your invitations to bid, review the scenarios in this guide to understand what you can do. Incorrect email address Email not received Incorrect email addressWha...
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Why duplicate companies occur and how to fix them
Sometimes duplicate company profiles are created for the same organization. This can cause problems with user access, bids, and invitations.If duplicate company profiles exist, users may be unable ...
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Resolve email conflicts, duplicate accounts, and invitation issues
You may have an email conflict or duplicate account if you: Receive an "Account already exists" message. Have more than one account. Can't join your company. Need to change the email on your ac...
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Logging vs Sending Proposals
When you are submitting a tender to the client in Tenders, you have the option to log the tender or send it. These options are different. Logging a tender is for internal purposes and the client wi...
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How to link your public plan room to your company's website
As a main contractor, you have the ability to make projects public before or after publishing. Once projects are made public, they are available for any subcontractors to view and join in your comp...
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How to edit tender package information
If you need to edit tender package information like renaming it or changing the due date, you can do so in the "Overview" tab of the tender package. Navigate to the tender package you want to edit ...
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How to view all the projects in your office or company (BC Pro)
With BC Pro, you can view all the projects in your office. For projects in other offices, you can only see them if they also have BC Pro. At the top center of the Projects page, you will find the o...
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How to use the file viewer in Project Files
If you have uploaded files into your project's "Files" tab, you can view the files directly in BuildingConnected. This way you can reference them and efficiently manage your tendering process with ...
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Employment Verification
If you are unable to make changes to your company profile (remove users, change the company name, etc.) or if you are seeing messages stating that "someone within [your company] must confirm your e...
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How to color cells within the Tender Comparison tab (BC Pro)
As a main contractor with BC Pro, you can draw attention to specific cells in the Tender Comparison tab by coloring the cells. This is helpful when there are items that may require you to take acti...