If you are having trouble logging in, you can reset your password. How you reset your password depends on if your account is connected to Autodesk ID.
In this article, you can learn how to:
- See if your account is connected to Autodesk ID and reset your Autodesk password
- Reset your BuildingConnected Password
To see if your account is connected to Autodesk ID and reset your Autodesk password
1. Enter in your email on the login page.
2. Click "Next".
3. The system will automatically check if your account is connected to Autodesk ID.
4. If so, you'll see the Autodesk login portal with your email. If you don't see this, jump to the following section.
5. Click "Next".
6. Click "Forgot?"
7. You'll receive an email with instructions on resetting your password.
If you don't receive the password reset email, check your spam or junk mail folders for an email from noreply@mail.accounts.autodesk.com and add autodesk.com as a trusted email domain. If you still have not received the email, contact Autodesk support.
To reset your BuildingConnected password
If your account is not connected to Autodesk ID, you can reset your password through BuildingConnected.
After you enter in your email on the login page and click "Next", you should see that you remain in BuildingConnected and are asked to enter in your password.
1. Click "Forgot your password?"
2. Click "Reset Password".
2. You'll receive an email with a link to reset your password. Click "Reset my password" in the email and in the opened browser window, provide a new password.
Troubleshoot resetting your BuildingConnected password
Find how to troubleshoot common issues with resetting your BuildingConnected password.
Can't see the "Reset password" button in the email
If you are using a mobile device and the "Reset my password" button does not appear, you may need to click "Load All Images" at the top of the screen, as shown in the screenshot below.
If you are using Outlook/Office 365 to reset your password, please check your "Trust Center Settings" by following these steps:
1. On the "File" tab, click "Options" > Trust Center."
2. Under "Microsoft Outlook Trust Center," click "Trust Center Settings."
3. Uncheck the box reading, "Don't download pictures automatically in HTML e-mail messages or RSS items."
Didn't receive the password reset email
If you did not receive an email to reset your password, please first check spam folders.
If you have further questions or are continuing to have trouble, our Support team would be happy to help. To contact support:
- Click the "?" button in the bottom left corner to access our virtual assistant
- Follow the prompts and describe your issue.
- You may be given some self-service options, and you can answer "No" when asked if they are helpful.
- Then you'll be able to choose to email or chat with our Support team.
Comments
0 comments
Article is closed for comments.