What is an “Invalid Email” and how can it be fixed?

Whether you have a specific subcontractor in mind or if you’re looking to create new working relationships, BuildingConnected’s network gives you access to hundreds of thousands of subcontractors that you can invite to projects.

We know the value of this data and how important it is to be able to communicate with subcontractors. This is why BuildingConnected alerts you when there’s a possible issue with a subcontractor’s email address. In this article, you can learn about the "invalid email" alert and what you can do to help fix it. 

• What does this “Invalid email” alert mean?
• Where would I see this "Invalid email" alert?
• How do I remove the "Invalid Email" alert on a contact?

What does this “Invalid email” alert mean?

If an account is flagged with an “Invalid email” alert, this means that the contact is currently not receiving notifications from BuildingConnected.

There are various reasons why a contact might not be receiving our notifications. For example, contact might be experiencing server issues on their end or the email is valid, but they have a block on emails coming from BuildingConnected. Our Support team can provide additional insight and we can help reset or provide additional information on how a contact can prevent their email from appearing as invalid.

If you have further questions or are continuing to have trouble, our Support team would be happy to help. To contact support:

1. Click the "?" button in the bottom left corner to access our virtual assistant
2. Follow the prompts and describe your issue.
3. You may be given some self-service options, and you can answer "No" when asked if they are helpful.
4. Then you'll be able to choose to email or chat with our Support team.

Where would I see this "Invalid email" alert?

The “Invalid Email” alert can be seen from the “Bidders” tab of any bid package. You will see a red triangle next to the the subcontractor’s name. Additionally, you will see “Invalid Email” under “Status” in the “Invitees” section on the right.



If you click on the name of the contact, you will also see the “Invalid Email” alert next to the subcontractor’s email address.

How do I remove the "Invalid Email" label on a contact?

Our Support team can help remove this label on a contact. There are various reasons for why a contact is not receiving emails from BuildingConnected, and we can clear the label or provide insight into why the alert is in place. Provide the invalid email address when you contact support.

To contact support:

1. Click the "?" button in the bottom left corner to access our virtual assistant
2. Follow the prompts and describe your issue.
3. You may be given some self-service options, and you can answer "Yes" or "No" when asked if they are helpful.
4. If not helpful, you'll be able to choose to email or chat with our Support team.