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ACC Support

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Activity overview

Latest activity by ACC Support
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    ACC Support created an article,

    How to set your default product for email notifications (Forma Bid users)

    If you are also using Forma Bid (Beta) inside Preconstruction in the Autodesk Forma platform, you can choose which product you land by default from email notifications. For example, if you receive ...

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    ACC Support created an article,

    Troubleshooting submitting bids

    If you can't submit your bid, the following topics may help you troubleshoot and resolve the issue you are experiencing.  Missing required fields or documents Submission deadline passed on a sealed...

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    ACC Support created an article,

    Manage bidder lists and invitations

    Learn how to manage your bidder lists and invitations to bid. Add or invite bidders Remove bidders Resend invitations View a bidder's history  Leave notes about a bidder

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    ACC Support created an article,

    Troubleshooting bidders not receiving invites

    If you have a bidder that is not receiving your invitations to bid, review the following topics that may help troubleshoot this issue: Incorrect email address Email not received  Incorrect email a...

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    ACC Support created an article,

    Troubleshooting access to bids

    If you can't see projects or bids, the issue may be related to how your account is set up or where your invitation to bid was sent. Review these topics to troubleshoot your access to a bid.  Your i...

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    ACC Support created an article,

    Understanding company, office, and personal profiles

    This article explains how company, office, and personal profiles work in BuildingConnected. Company Profile Office Profile Personal Profile   Company ProfileA company in BuildingConnected contains...

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    ACC Support created an article,

    Why duplicate companies occur and how to fix them

    Sometimes duplicate company profiles are created for the same organization. This can cause problems with user access, bids, and invitations.If duplicate company profiles exist, users may be unable ...

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    ACC Support created an article,

    Resolve email conflicts, duplicate accounts, and invitation issues

    You may have an email conflict or duplicate account if you:  Receive an "Account already exists" message.  Have more than one account.  Can't join your company.  Need to change the email on your ac...

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    ACC Support created an article,

    How to update incomplete office addresses

    Offices in BuildingConnected must have full addresses with city/town, state, and country. When you navigate to your list of offices, if there are any incomplete addresses, you may see the following...

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    ACC Support created an article,

    How to manage your office's Do Not Use List

    With BC Pro, if a subcontractor asks to be removed from your bid list or you no longer wish to work with a company, you can add them to your office's “Do Not Use List".  When a company is on your "...