Why is my account locked?

If you are trying to log in to your BuildingConnected account but receive an error message stating “Your account is locked,” this could be for a variety of reasons which are listed below.

• If you are a general contractor and used BuildingConnected’s free service (where you do not have a paid contract), your account may now be locked.
• There may be some outstanding billing associated with your account. Please contact your Account Executive or reach out to the billing department.
• If you are a general contractor, your account may be locked if your company's BuildingConnected subscription has ended and you no longer have a paid contract. 
• Accounts may also be locked if individuals have violated BuildingConnected’s terms and conditions.

If you need further questions or need assistance, please contact BuildingConnected Support.