ACC Support
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Activity overview
Latest activity by ACC Support-
ACC Support created an article,
Troubleshooting submitting tenders
If you can't submit your tender, the following topics may help you troubleshoot and resolve the issue you are experiencing. Missing required fields or documents Submission deadline passed on a sea...
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ACC Support created an article,
Manage bidder lists and invitations
Learn how to manage your bidder lists and invitations to bid. Add or invite bidders Remove bidders Resend invitations View a bidder's history Leave notes about a bidder
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ACC Support created an article,
Troubleshooting bidders not receiving invites
If you have a subcontractor that is not receiving your tender invitations, review the following topics that may help troubleshoot this issue: Incorrect email address Email not received Incorrect ...
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ACC Support created an article,
Troubleshooting access to tenders
If you can't see projects or tenders, the issue may be related to how your account is set up or where your tender invitation was sent. Review these topics to troubleshoot your access to a tender. ...
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ACC Support created an article,
Understanding company, office, and personal profiles
This article explains how company, office, and personal profiles work in BuildingConnected. Company Profile Office Profile Personal Profile Company ProfileA company in BuildingConnected contains...
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ACC Support created an article,
Why duplicate companies occur and how to fix them
Sometimes duplicate company profiles are created for the same organization. This can cause problems with user access, bids, and invitations.If duplicate company profiles exist, users may be unable ...
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ACC Support created an article,
Resolve email conflicts, duplicate accounts, and invitation issues
You may have an email conflict or duplicate account if you: Receive an "Account already exists" message. Have more than one account. Can't join your company. Need to change the email on your ac...
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ACC Support created an article,
How to update incomplete office addresses
Offices in BuildingConnected must have full addresses with city/town, state, and country. When you navigate to your list of offices, if there are any incomplete addresses, you may see the following...
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ACC Support created an article,
Logging vs Sending Proposals
When you are submitting a tender to the client in Tenders, you have the option to log the tender or send it. These options are different. Logging a tender is for internal purposes and the client wi...
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ACC Support created an article,
How to optimize bidder list templates
The optimization feature in BuildingConnected analyzes your sub list and provides options to provide you with the most current bidder information from our network.1. Navigate to a tender package in...