Troubleshooting submitting tenders

If you can't submit your tender, the following topics may help you troubleshoot and resolve the issue you are experiencing. 

• Missing required fields or documents
• Submission deadline passed on a sealed tenders project
• Tender form and submission button not visible
• Browser or system issue
• Upload file issues

Missing required fields or documents

What's happening:

Required fields must be completed before you can submit a tender.
 

What to do:

Complete all required fields marked with a red asterisk.

Tender due date passed on a sealed tender project

What's happening: 

When a project uses a locked tenders process, tenders are not accepted after the tender due date. You can still log a tender for your own record in BuildingConnected, but the tender will not be sent to the client. 

There will be a banner notifying you if the opportunity is a "sealed tender project" and that no further tenders or revisions can be submitted. 



 

"Submit" button not visible

What's happening: Your browser or display settings may prevent the Submit button from appearing.

What to do: 

• Refresh the page. 
• Zoom out in your browser. 
• Try a different browser. 

• Clear your browser cache.

   

Upload file issues

Note: The maximum file size you can upload to Attachments is 25 MB.

What to do: 

• Try uploading smaller files.
• Try a different browser.

When successfully uploaded, you'll see the name of the file and the size in Attachments.