How to avoid ISP blocks

Bid invitations and messages sent out from our system come from "team@buildingconnected.com." In rare instances, our emails can be blocked by your Internet Service Provider (ISP). Follow the steps below to resolve this issue. 

To unblock your emails

Contact your IT Department asking them to allow the following:

• Emails coming from team@buildingconnected.com (it's not a distribution list).
• Our return path pm_bounces@pm.mtasv.net (which is our email sending service).
• All images coming from imgix.net (this is a popular image hosting service which we use to host logos).
• Emails coming from pm_bounces@pmbounces.buildingconnected.com

Please note that you may need to apply these settings to your email software and also any anti-virus programs that you may have connected to your email.  

If you have further questions or are continuing to have trouble, our Support team would be happy to help. To contact support:

1. Click the "?" button in the bottom left corner to access our virtual assistant
2. Follow the prompts and describe your issue.
3. You may be given some self-service options, and you can answer "No" when asked if they are helpful.
4. Then you'll be able to choose to email or chat with our Support team.