Troubleshooting subcontractors not receiving invites

If you have a subcontractor that is not receiving your tender invitations, review the following topics that may help troubleshoot this issue:

• Incorrect email address
• Email not received
   

Incorrect email address

What's happening: You may have selected an alternate or old email address for a contact.

What to do: 

1. Go to the tender package that the contact and their company is a part of. 
2. Click the contact in the Invitees card in your project. 
   
   
    
3. Verify the email address the invitation was sent to.
   
   
    
4. If incorrect, send a new invite to the correct email. 

Email not received

What's happening:

The invitation may have been filtered by the recipient's email provider or sent to an email address that isn't associated with their BuildingConnected account.

What to do:

Ask the subcontractor to:

• Check spam/junk folders 
• Confirm the email address associated with their BuildingConnected account
  
  If the invitation was sent to the email on their BuildingConnected account, it should appear automatically in the Tenders section. They can log in and search for your project by name. 
   
• Whitelist BuildingConnected notifications