What to do if you are not receiving email notifications from BuildingConnected

If you are expecting to receive an email notification but are unable to locate it in your inbox, please follow the steps below to ensure emails are delivered to your inbox in the future. 

Note: Even though you may not receive the emails, bid or qualification invitations, messages, and submitted proposals will always appear in your BuildingConnected account. 

1. Check spam folders
   • Our spam rate is very low, but please check spam folders to ensure your email did not flag the email notification as spam or junk mail.

2. Allow emails from BuildingConnected

   • If you are unable to locate the email in spam folders, there may be an error on your email server causing the email to bounce. To resolve this, please allow emails from team@buildingconnected.com.
     
     For instructions on how to allow emails in Gmail, please reference the article, “How to allow emails from BuildingConnected and TradeTapp in Gmail.” If you do not use Gmail, please reach out to your IT department or email service provider for instructions on adding emails to an allowed list.
     
     Once emails are allowed, all email notifications from BuildingConnected should be delivered straight to your inbox. 

If you have further questions or are continuing to have trouble, our Support team would be happy to help. To contact support:

1. Click the "?" button in the bottom left corner to access our virtual assistant
2. Follow the prompts and describe your issue.
3. You may be given some self-service options, and you can answer "No" when asked if they are helpful.
4. Then you'll be able to choose to email or chat with our Support team.