How to remove duplicate offices in your company

If a new office in your company is created with an address close to an existing office or has the same phone number as an existing office, the office leads in those offices will receive an email notification. A notification in BuildingConnected will also appear that duplicate offices have been identified. 



Duplicate offices can make your invites and projects difficult to find and can lead to incorrect reporting data. Removing unintended offices will keep your BuildingConnected profile up to date on the network for everyone to see. 

Office leads can note if the duplicate offices are intended or remove the duplicate by merging it into the correct office. 

In this article, you'll learn how to: 

- To review duplicate offices
- To mark offices as not duplicates
- To remove duplicate offices
 

To review duplicate offices

Click "Review offices" in the email you received or "Please Review" on the notification in BuildingConnected. 

Review the duplicate office details side by side. 



Tip: If you are not ready to merge duplicate offices, you can close the window and in the Offices tab of the Company section, you can come back to review duplicate offices. 



 

To mark offices as not duplicates

If the identified offices are not duplicates, click "These offices are not duplicates". No notifications will appear moving forward or be sent again regarding these two offices. 


 

To remove duplicate offices

If the offices are duplicates, you must select an office to keep. All data, including employees, projects, and opportunities, from the duplicate will be maintained. The data will merge into the office you keep. 

Note: Duplicate offices only merge when an office lead explicitly triggers the merge using this workflow. 

To start the merge workflow, click "Keep this office" under the office you want to remain. 



Click "Review changes and merge office". 



Review the new details of the remaining office, which will include the employees, projects, and opportunities from the duplicate office. 

Once ready, click "Finish merging". 


Merging may take a few minutes. As soon as the process is completed, the duplicate office will be removed from your list of offices.