BuildingConnected makes it easy to access and download the files you need to prepare and submit your bid. If you encounter an issue with downloading files, it is important to start by identifying the behavior you’re experiencing.
This article explains the troubleshooting steps to try if you encounter any of these technical issues while downloading files from our site:
- the download starts but doesn’t finish
- the download does not start at all
- an error appears during a download attempt
If you have further questions or are continuing to have trouble, our Support team would be happy to help. To contact support:
- Click the "?" button in the bottom left corner to access our virtual assistant
- Follow the prompts and describe your issue.
- You may be given some self-service options, and you can answer "No" when asked if they are helpful.
- Then you'll be able to choose to email or chat with our Support team.
To best help us troubleshoot with you, please include the following details in your message:
- The steps you have already attempted and the outcomes of each step
- A screenshot of your entire screen showing any errors
- Confirmation that the error occurred on multiple browsers, and a note listing which browsers have been used
The download starts but doesn’t finish
If a download starts but doesn’t finish, try downloading files individually instead of using the “Download All” option. For instructions on how to do this, please reference the article, How subcontractors can download files for bids.
If you are still not able to download the file, try using a different browser. We recommend using BuildingConnected on Chrome however these browsers are also supported: Microsoft Edge, Firefox, Safari.
The last troubleshooting step to try for this behavior is to download the file from an Incognito/Private browser window. Incognito/Private mode temporarily disable your browser’s add-ons, plugins and extensions which might be interfering with your ability to download the file. If you are able to download the file while in this mode, then one or more of these items is contributing to the issue.
You can find instructions for opening Incognito/Private windows below:
If the issue persists after trying these steps, you may be experiencing intermittent connectivity issues. If so, try downloading the files at a later time or from a different network.
The download does not start at all
Typically when a file is downloaded, a progress bar appears at the bottom of the screens showing you the status of the download.
If you attempt to download a file but a progress bar does not appear, start by trying to download the file from a different connection. For example, try using data from your mobile phone to try and download one of the files for the project. The purpose of this step is to make sure that the behavior you’re experiencing is not due to an issue with your connection.
An error appears during a download attempt
If you encounter an error message while downloading a file, start attempting the download from a different browser.
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