How to request corrections on a qualification submission in TradeTapp (General contractors)

As a general contractor using TradeTapp, you can return a qualification submission if a questionnaire is incorrect or requires more information. Requesting corrections on a qualification submission will send a notification to the vendor so they can make necessary edits and resubmit their questionnaire.

You can leave comments on specific questions to guide the vendor to ensure they correct their responses accurately.

• How to request corrections on a vendor’s application
• How to manage your request for corrections
• How to review submitted corrections
• Frequently Asked Questions
  • Can I send additional comments or requests for corrections while others are in progress? 
  • What do request for corrections emails look like? 
    
    

To request corrections on a vendor’s application

You can only request corrections on a vendor’s application when it is in the “Submitted” application status. You can find the Application Status column on the Invitations dashboard or within a vendor’s profile, hover over the last submission date to see its status.



To begin, you will add comments to the items that need to be corrected. In a vendor’s profile, click on the comment icon next to any field.



Type in details on what needs to be corrected. The vendor will see this comment on the corresponding area in their questionnaire. 

Please note that hyperlinks are not supported in comments. 

Press Enter on your keyboard or click the blue arrow to save. You will have an opportunity to review all comments before sending.

Note: Comments can have a maximum of 500 characters.



To edit or delete a comment, click on the three dots to open a dropdown menu. Click ”Edit” or ”Delete”.



Continue making additional comments on any further corrections needed.

Once you are ready, click on “Request for corrections” at the top of the vendor’s profile. It will show the current number of correction comments.



The ”Request For Corrections” drawer will open to the right. This is where you will review all your comments before sending the request to the vendor.



The drawer displays all the correction comments based on their status. The Not Sent tab contains all comments you have made but have not yet sent to the vendor. You can make changes to comments by clicking:

• • Edit : Make changes in the text field that appears below and click “Save”.
  • Delete : In the pop-up window, click “Yes”.

Once all comments are reviewed, click “Send” at the bottom of the drawer. This will send an email to the vendor and move the comments into the "Sent" state.



When changes are made to requests for corrections, they are captured in multiple locations:

• Vendor Profile Activity log
  
  
  
  
• TradeTapp Audit Log
  
  

To manage your request for corrections

In the vendor's profile, next to relevant questions or documents, you can hover over the comment icon to see whether corrections have been sent or not. A blue circle on the icon indicates that there are existing comments. 

You can also click on “Request for corrections” at the top of the vendor’s profile.



The ”Request For Corrections” drawer will open to the right. The drawer displays all the correction comments based on their status:

• All: Contains all comments in all statuses so that you can review in one area.
• Not Sent: Contains all comments you have made but have not yet sent to the vendor. You can make changes to comments by clicking to edit or to delete.
  • Edit: Make changes in the text field that appears below and click “Save”.
  • Delete: In the pop-up window, click “Yes”.
• Sent: Contains all comments that have been sent to the vendor for review. You can edit, delete, or resolve comments that have been sent. 
  • Edit : Make changes in the text field that appears below and click “Save”. 
  • Delete : In the pop-up window, click “Yes”.
  • Resolve : This will mark the comment as resolved. This can be useful if you wish to remove a comment after it has been sent due to a mistake or if you have realized that you no longer require the fix. 
    
    
  • Once you have made changes, click "Resend". 
    
    
• For Review: Contains all comments which have been corrected and returned by the vendor. You must review these comments before marking them resolved. Vendors cannot respond directly to comments; they can only make changes to the data they provide. To resolve the comments, click to the right. This will move the comment into a resolved status.
• Resolved: Contains all comments that have been reviewed by you which have been considered fixed and closed.

To review submitted corrections

Click on “Request for corrections” at the top of the vendor’s profile.



Navigate to the "For Review" tab.



You can edit, delete, or resolve comments. 

• • Edit : If the changes are not satisfactory, click the edit icon to change the comments to the vendor. Once ready, click "Resend" to send your updated comments so that the vendor can resubmit accordingly. 
    
    
  • Delete : If the comment is no longer needed, click to delete and click "Yes" in the pop-up window. 
  • Resolve : If the changes are acceptable, click to resolve and the comments will move to the Resolved tab.
    
    Note: If you need to re-open comments or if you want to make a new comment on a question, you can click the arrow icon to un-resolve. This will put the comment back in the "For review" status. Edit it accordingly and resend to the vendor. 
    
    

Frequently Asked Questions

What happens if I resolve a comment before the vendor has had a chance to correct anything? 

If you resolve a comment that a vendor is working on, the request for correction on that question will disappear for that vendor. 

Can I send additional comments or requests for corrections while others are in progress? 

You can send additional comments or edit existing comments while requests for corrections are in progress.

To send additional comments, create a comment on the relevant document or information and after your review, in the "Not Sent" tab, click "Resend". 



To edit existing comments: 

     1. Click on “Request for corrections” at the top of the vendor’s profile.



    2. In the "Sent" tab, click next to any comment, edit the text, and click "Save". 



    3. Click "Resend".

        This will send a follow up email to the vendor telling them they received another correction                    request from the GC and the questionnaire will be updated in realtime. 

What do request for corrections emails look like? 

The following is what the request for corrections and reminder emails will look like. The "View Corrections" button takes your vendors directly to your qualification in BuildingConnected.