If a contact needs access to TradeTapp invites, they must first create or already have an existing BuildingConnected Account.
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If they already have a BuildingConnected account, they should proceed to the Qualifications section from the left-hand menu and into the TradeTapp invites tab to view their company's invitations.
- Once they are in, if they are seeing a screen that says "Contact your team members to get access", they will have to request one of their coworkers listed to the right grant them access.
- Once they are in, if they are seeing a screen that says "Contact your team members to get access", they will have to request one of their coworkers listed to the right grant them access.
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If they do not already have a BuildingConnected account, please reach out to the company’s current primary contact and request that your contact be added to their BuildingConnected account. You can locate the primary user for a vendor’s company from your “Invitations” dashboard by locating the company then scrolling to the “Primary Email” column.
If their company's primary contact is not available to do this, your contact can go ahead and create their own account at this link. Once they create and verify their account, they should be able to see the TradeTapp invites if their settings are set accordingly.
If you have further questions or are continuing to have trouble, our Support team would be happy to help. To contact support:
- Click the "?" button in the bottom left corner to access our virtual assistant
- Follow the prompts and describe your issue.
- You may be given some self-service options, and you can answer "No" when asked if they are helpful.
- Then you'll be able to choose to email or chat with our Support team.
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